Refund policy

Returns & Refunds Policy

Overview

  • All UNSHAKEABLE™ products are made to order.

  • Each item is produced specifically for you once an order is placed.

  • Because of this, we do not accept returns or exchanges for reasons such as sizing, color preference, or buyer’s remorse.


Eligible Returns & Replacements

We will gladly offer a replacement or refund if your item arrives:

  • Damaged

  • Defective

  • With a printing error

  • Incorrect (wrong item received)


Reporting an Issue

  • You must contact us within 7 days of delivery.

  • Please include:

    • Your order number

    • A brief description of the issue

    • Clear photos showing the problem

Requests submitted outside this timeframe may not be eligible.


Non-Returnable Items

Because items are made to order, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Color preference

  • Change of mind

  • Accidental orders

  • Normal wear and tear

  • Minor variations in print placement or color (these may occur during the POD process)

Please review sizing charts carefully before ordering.


Refunds & Replacements

  • If your claim is approved:

    • A refund will be issued to the original payment method, or

    • A replacement item will be sent, depending on the situation.

  • Refund timing depends on your payment provider and may take several business days to appear.


Shipping Issues

  • We are not responsible for delays caused by shipping carriers.

  • If a package is marked as delivered but not received, please contact the carrier directly.

  • Orders returned due to an incorrect or incomplete shipping address provided at checkout are the responsibility of the customer.


Sustainability Notice

  • Our products are made on demand to reduce overproduction and waste.

  • This approach supports more thoughtful and sustainable purchasing decisions.


Contact Us

For return or refund requests, please contact:
support@unshakeablewear.com

Include your order number and photos so we can assist you quickly.


Final Notes

  • By placing an order, you acknowledge and agree to this policy.

  • This policy applies to all UNSHAKEABLE™ products unless otherwise stated.